Refund policy
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.their self-employed professional activity).
CANCELLATION POLICY
Right of withdrawal You have the right to cancel this contract within 14 days without giving any reason. The withdrawal period is 14 days from the date, on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods, provided that you have have ordered one or more goods as part of a single order and these are or will be delivered as a single unit; on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods, provided thatyou have ordered several goods as part of a single order and these are delivered separately; on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the first goods, insofar as goods are supplied for regular delivery over a fixed period of time as part of an order.
To exercise your right of withdrawal, you must send us (NO RETURN ADDRESS! Prime6 Brands GmbH, Vitalisstr.174 , 50827 Cologne, e-mail address: kundenservice@primalharvest.de). by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). letter, fax or e-mail) about your decision to revoke this contract. You can use the attached samplecancellation form, which is, however, not mandatory. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.before the expiry of the revocation period.
CLICK HERE FOR THE RETURN PORTAL
Consequences of revocation If you cancel this contract, we will return to you all payments we have received from you, including delivery charges (except for any additional charges arising from the fact that you have chosen a different method of delivery from that offered by us). delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), standard delivery offered by us) without delay and at the latest within 14 days. days days from the day on which the we have received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. In no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods immediately and in any case within 14 days at the latest. days days from the day on which you notify us of the revocation of thisof the day on which you notify us of the or hand them over to us. The deadline is met if you return the goods before the end of the period of 14 days send them off. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods which is not necessary for the inspection of the quality, properties and functioning of the goods, properties and mode of operation of the goods is not necessary. Reasons for exclusion or expiry The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded; for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can be supplied at the earliest 30 days after the conclusion of the contract and theand whose current value depends on fluctuations in the market over which the trader has no influence.has no influence over; for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts. The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery; for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature; for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.has been removed after delivery. Sample cancellation form If you want to cancel the contract, please fill out the form below and send it with the goods to the address you receive through our return portal:
CLICK HERE FOR THE RETURN PORTAL
The intention to cancel must be sent in advance by email to kundenservice@primalharvest.de. I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*) Order number # Ordered from Prime6 Brands GmbH Ordered on (*)/ received on (*) Name of the consumer(s) Address of the consumer(s) Signature of the consumer(s) (only in the case of notification on paper) Date (*) Delete as applicable.
CANCELLATION POLICY
Right of withdrawal You have the right to cancel this contract within 14 days without giving any reason. The withdrawal period is 14 days from the date, on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods, provided that you have have ordered one or more goods as part of a single order and these are or will be delivered as a single unit; on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods, provided thatyou have ordered several goods as part of a single order and these are delivered separately; on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the first goods, insofar as goods are supplied for regular delivery over a fixed period of time as part of an order.
To exercise your right of withdrawal, you must send us (NO RETURN ADDRESS! Prime6 Brands GmbH, Vitalisstr.174 , 50827 Cologne, e-mail address: kundenservice@primalharvest.de). by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). letter, fax or e-mail) about your decision to revoke this contract. You can use the attached samplecancellation form, which is, however, not mandatory. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.before the expiry of the revocation period.
CLICK HERE FOR THE RETURN PORTAL
Consequences of revocation If you cancel this contract, we will return to you all payments we have received from you, including delivery charges (except for any additional charges arising from the fact that you have chosen a different method of delivery from that offered by us). delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), standard delivery offered by us) without delay and at the latest within 14 days. days days from the day on which the we have received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. In no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods immediately and in any case within 14 days at the latest. days days from the day on which you notify us of the revocation of thisof the day on which you notify us of the or hand them over to us. The deadline is met if you return the goods before the end of the period of 14 days send them off. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods which is not necessary for the inspection of the quality, properties and functioning of the goods, properties and mode of operation of the goods is not necessary. Reasons for exclusion or expiry The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded; for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can be supplied at the earliest 30 days after the conclusion of the contract and theand whose current value depends on fluctuations in the market over which the trader has no influence.has no influence over; for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts. The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery; for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature; for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.has been removed after delivery. Sample cancellation form If you want to cancel the contract, please fill out the form below and send it with the goods to the address you receive through our return portal:
CLICK HERE FOR THE RETURN PORTAL
The intention to cancel must be sent in advance by email to kundenservice@primalharvest.de. I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*) Order number # Ordered from Prime6 Brands GmbH Ordered on (*)/ received on (*) Name of the consumer(s) Address of the consumer(s) Signature of the consumer(s) (only in the case of notification on paper) Date (*) Delete as applicable.